Q—01
INTERFACE
↗Where does the user hesitate?
Watch the moment before the first action. Is the choice visible?
Smart Technology Labs / FIELD NOTE 23
Stay curious about how it works.
An open research space for testing questions about useful technology.
Explore the idea ↓Q—02
INFORMATION
↗What context is missing?
Check what a person needs to know before they can decide.
Q—03
SYSTEM
↗What should stay flexible?
Mark the parts likely to change and the parts that need consistency.
A notebook of testable questions
Research begins with an assumption that can be checked in the real context of use.
Observe
Where does a person pause or seek help?
Ask
What did they expect to happen?
Revise
Which smallest change would test the explanation?